Privacy Policy

SunnySideAgents ("SSAi," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit SunnySideAgents.com, contact us, interact with our AI-powered services, or become a customer.

Information We Collect

Information You Provide

When you submit a contact form, request information, schedule an appointment, communicate with us, or purchase services, we may collect information such as:

• Your name
• Business name
• Email address
• Telephone number
• Website
• Industry
• Information about your business needs or inquiry
• Preferred contact method
• Best time to contact
• Appointment and scheduling information
• Other information you voluntarily provide

AI Conversations

When you interact with an AI-powered chat, receptionist, or other AI agent, we may collect and retain the content of the conversation and related information.

This information may be used to respond to your inquiry, provide requested services, schedule appointments, route communications, maintain business records, and monitor or improve agent performance.

Website and Tracking Information

We use website, CRM, analytics, and automation technologies that may collect information about your interaction with our website, including page visits, form activity, referral information, device or browser information, and related activity.

We may use this information to:

• Understand how visitors use our website
• Process and attribute inquiries
• Create or update contact records
• Measure website and form activity
• Improve our website and services
• Trigger appropriate business workflows and follow-up communications
• Help protect our systems from misuse or fraud

How We Use Your Information

We may use information we collect to:

• Respond to inquiries and requests
• Provide information about our services
• Schedule and manage discovery calls and appointments
• Provide and administer purchased services
• Operate AI-powered receptionist, chat, scheduling, lead-intake, and customer-service functions
• Maintain prospect and customer records
• Communicate regarding inquiries, appointments, services, and accounts
• Send relevant follow-up communications where permitted
• Improve our website, AI agents, workflows, and services
• Process payments and administer subscriptions
• Prevent fraud, misuse, and security threats
• Comply with applicable legal and regulatory requirements

We do not sell your personal information to third parties.

Communications and Contact Preferences

If you provide your contact information and request that we contact you, we may communicate with you using the contact method you provide or select.

Depending on your request and applicable consent, communications may include email, telephone, text messaging, messaging applications, or other methods.

You may ask us to stop non-essential or marketing communications at any time. Transactional, account, appointment, or service-related communications may still be sent when necessary to provide requested services.

Third-Party Service Providers

We use third-party service providers to help operate our business and deliver our services. These may include providers of:

• Customer relationship management and business automation
• Website hosting and analytics
• Email and communications
• Telephone and messaging services
• Calendar and appointment scheduling
• Artificial intelligence technology
• Cloud hosting and data storage
• Payment processing
• Security and fraud prevention

These providers may process information on our behalf as necessary to perform their services.

If you communicate with us through a third-party platform such as WhatsApp, your information may also be processed by that platform according to its own terms and privacy practices.

Payments

We use Stripe to process certain payments and subscription transactions.

When you make a payment, payment and transaction information is transmitted to and processed by Stripe. SunnySideAgents does not directly store complete payment-card information.

Stripe may process payment, transaction, identifying, device, authentication, and fraud-prevention information in accordance with its own privacy practices.

AI-Generated Interactions

Some conversations and communications may be handled in whole or in part by artificial intelligence rather than a human representative.

Our AI agents are designed to assist with defined functions such as answering routine questions, gathering information, qualifying inquiries, scheduling appointments, and providing customer-service assistance.

AI systems can misunderstand information or generate inaccurate responses. Complex, sensitive, unusual, or ambiguous matters may be escalated to a human when appropriate.

AI conversation information may be retained and reviewed for service delivery, quality assurance, troubleshooting, security, and improvement of agent performance.

Sensitive Information

Please do not submit highly sensitive personal, financial, medical, legal, account-password, or other confidential information through ordinary website forms or AI chat unless specifically requested through an appropriate secure process.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and customer records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal or regulatory requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, organizational, and technical measures intended to protect information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no internet transmission, electronic communication, or data-storage system can be guaranteed to be completely secure.

Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate business, contractual, security, or recordkeeping requirements.

You may also request changes to your communication preferences.

Requests may be sent to:

hello@sunnysideagents.com

Children's Privacy

SunnySideAgents provides business-oriented services and is not directed to children under 18.

We do not knowingly solicit personal information from children through our website or services.

Third-Party Links

Our website or communications may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their applicable privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

The Effective Date above identifies the most recent revision.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

SunnySideAgents
Email: hello@sunnysideagents.com
Website: SunnySideAgents.com