Terms of Service

These Terms of Service ("Terms") govern your use of SunnySideAgents.com and the services offered by SunnySideAgents ("SSAi," "we," "us," or "our").

By accessing or using this website, interacting with its AI-powered features, or purchasing services from SunnySideAgents, you agree to these Terms.

Services

SunnySideAgents designs, configures, implements, and provides AI-powered business solutions, which may include:

• AI receptionist services
• Website and conversational chat agents
• Lead-intake and qualification systems
• Appointment-booking and scheduling agents
• Customer-service agents
• Follow-up and communication automation
• CRM and workflow integrations
• Related AI-powered business automation services

Services may be provided on a project, setup, subscription, recurring, usage-based, or other agreed basis.

Specific deliverables, features, fees, payment schedules, subscription terms, responsibilities, support arrangements, cancellation provisions, and other client-specific terms will be described in the applicable proposal, order, checkout, subscription, or service agreement.

If a client-specific written agreement conflicts with these general website Terms regarding purchased services, the client-specific agreement will control for those services.

Use of This Website

You agree to use this website and its services only for lawful purposes.

You may not:

• Intentionally provide false, fraudulent, or misleading information
• Attempt to gain unauthorized access to our website, systems, accounts, or technology
• Attempt to interfere with or disrupt the operation or security of our website or services
• Use automated systems to abuse, overload, scrape, probe, or attack our services
• Use our website or AI systems for unlawful, fraudulent, abusive, harmful, or deceptive purposes
• Attempt to circumvent security or access controls

AI Agents and AI-Generated Communications

Some interactions with SunnySideAgents may be handled in whole or in part by artificial intelligence rather than a human representative.

AI agents are designed to perform defined business functions such as answering routine questions, gathering lead information, assisting with scheduling, providing approved business information, and routing matters requiring additional assistance.

Artificial intelligence systems are not infallible. They may misunderstand a request, omit information, or generate inaccurate or inappropriate responses.

Complex, sensitive, unusual, or ambiguous matters may require review or handling by a human.

No Professional or Emergency Advice

Unless expressly agreed otherwise in writing for an appropriate use case, AI-generated responses and website content are provided for general business and informational purposes.

They should not be relied upon as medical, legal, financial, tax, emergency, or other licensed professional advice.

If you are experiencing an emergency, contact the appropriate emergency service or qualified professional rather than relying on an AI agent.

Client Responsibilities for AI Agents

Businesses using AI agents designed, configured, or provided by SunnySideAgents remain responsible for their own business operations and for determining whether an AI agent is appropriate for their particular business, industry, customers, and use case.

Clients are responsible for providing accurate and current information needed to configure their agents and for reviewing and approving, as applicable:

• Business information
• Products and services
• Pricing and offers
• Scheduling and availability rules
• Frequently asked questions
• Escalation procedures
• Customer-service policies
• Required notices and disclosures
• Industry-specific requirements
• Other business-specific content and instructions

Clients are also responsible for complying with laws, regulations, professional requirements, and industry rules applicable to their business and their use of AI, communications, customer information, and automated systems.

No Guarantee of Results

SunnySideAgents designs systems intended to improve responsiveness, lead handling, appointment scheduling, customer communication, and operational efficiency.

Business results depend on numerous factors outside our control.

We do not guarantee any particular number of leads, appointments, customers, conversions, sales, revenue, cost savings, response rates, or other business outcome.

Third-Party Services and Integrations

Our services may rely upon or integrate with third-party technologies, including customer relationship management systems, telecommunications services, email providers, calendars, artificial intelligence platforms, website services, messaging platforms, hosting providers, and payment processors.

Third-party services are outside our direct control.

Their features, pricing, availability, policies, integrations, or functionality may change, become unavailable, experience interruptions, or be discontinued.

SunnySideAgents is not responsible for outages, failures, restrictions, policy changes, or other circumstances caused solely by third-party providers, although we will make reasonable efforts to assist with services and integrations within the scope of our applicable client agreement.

Payments, Fees, and Subscriptions

Fees for SunnySideAgents services are described in the applicable proposal, order, checkout, subscription, or client service agreement.

Depending on the service purchased, fees may include setup or implementation charges, recurring subscription fees, usage-based charges, optional services, or other agreed fees.

Where recurring services are purchased, applicable billing frequency, renewal terms, cancellation provisions, and other subscription terms will be disclosed in the applicable service agreement, order, or checkout process.

Payments may be processed through Stripe, our third-party payment processor.

Depending on the payment methods made available, Stripe may process credit or debit cards, bank payments, digital wallets, or other supported payment methods.

Failure to make required payments may result in suspension or termination of services in accordance with the applicable client agreement.

Cancellation and Termination

Cancellation, renewal, refund, and termination provisions for paid services will be governed by the applicable proposal, order, subscription, checkout terms, or client service agreement.

SunnySideAgents may suspend or terminate access to services where reasonably necessary because of nonpayment, unlawful or abusive use, security risks, material violation of an agreement, or misuse of our systems.

Intellectual Property

Unless otherwise stated, the SunnySideAgents name, branding, website content, graphics, written materials, demonstrations, methodologies, and other materials appearing on this website are owned by or licensed to SunnySideAgents.

You may not reproduce, distribute, modify, sell, or commercially exploit our website content or proprietary materials without authorization.

Ownership, licensing, and permitted use of client-specific AI configurations, prompts, workflows, integrations, custom materials, and other deliverables will be governed by the applicable client service agreement.

Confidentiality and Client Information

In providing services, SunnySideAgents may receive confidential or proprietary information about a client's business, operations, products, services, customers, or processes.

Handling of confidential information and any additional confidentiality obligations may be addressed in the applicable client service agreement.

Privacy

Our collection and use of personal information through this website and our services is described in our Privacy Policy.

Availability and Modifications

We may update, modify, improve, replace, or discontinue website features or service functionality from time to time.

We do not guarantee that the website, AI agents, integrations, or third-party services will operate without interruption or error at all times.

Disclaimer of Warranties

To the extent permitted by law, this website and its general informational and demonstration features are provided on an "as is" and "as available" basis.

Except for obligations expressly stated in an applicable written client agreement, SunnySideAgents disclaims warranties not required by law, whether express or implied.

Limitation of Liability

To the maximum extent permitted by applicable law, SunnySideAgents will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of this website or our services, including loss of profits, revenue, data, business opportunities, or goodwill.

Additional limitations, remedies, and liability provisions applicable to paid services may be established in the applicable client service agreement.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Indemnification

To the extent permitted by law, you agree to be responsible for claims, losses, or liabilities arising from your unlawful use of the website or services, your material violation of these Terms, or your misuse of an AI agent or automation system.

Additional indemnification obligations applicable to clients may be included in individual service agreements.

Governing Law

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles.

Changes to These Terms

We may update these Terms periodically to reflect changes in our services, business practices, technology, or legal requirements.

The Effective Date above identifies the most recent revision.

Continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

Contact Us

Questions about these Terms may be directed to:

SunnySideAgents
Email: hello@sunnysideagents.com
Website: SunnySideAgents.com